Cretesuite's primary approach in supporting our customers is through the "Contact Us" function that is available on our site. To ensure we are consistently achieving best-in-class CSAT, we have implemented response times of 2 hours or less. Our support team's average time to first response time is less than one hour.
Standard Hours of Operation
Monday – Friday | 8:00 am to 5:00 pm Eastern Time
Anticipated response within 30 minutes from time of receipt
Non-Standard Hours of Operation
Monday – Friday | 5:00 pm to 8:00 pm Eastern Time
Saturday – Sunday | 9:00 am to 5:00 pm Eastern Time
Anticipated response will be addressed within 5 hours from time of receipt
During this time, a rep is not deemed to respond unless Sev 1 or 2 issue is raised
Sev 1 issue (24x7 Support) | Time to first response is 30 minutes
Sev 2 issue | Time to first response is 2 hours